"Excellent job"

About: Good Hope Hospital / Accident & emergency

(as the patient),

I fell off a ladder and fractured my ankle. visiting Good Hope A&E was a pleasant experience. Staff were very helpful, clear and cared for me during my wait at the hospital. I know we hear all the stories about A&E being stretched, which they are, but they do an excellent job caring for you. Well done to Good Hope A&E on Sunday 21st June 2015!

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr L D

Thank you very much for your feedback regarding your visit to Accident and Emergency on Sunday 21st June.

I will forward your comments to Sarah Faulkner Operations Manager for Unplanned Care at Good Hope Hospital, as well as Dr Arne Rose Associate Medical Director who will ensure that your comments are communicated to all of the Emergency Team, who will be thrilled to read your feedback. The team do work very hard to provide a postive patient experience despite the many pressures of a busy emergency department.

Thank you for taking the time to post your comments. Patient feedback is very important to us. May I wish you well in your continued recovery.

With kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful