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Felt dismissed

Posted By hurt lady

"Felt dismissed"

About: Aberdeen Royal Infirmary / Rheumatology (Joint conditions)

(as the patient),

I had an appointment with a rheumatologist at main hospital. I had to travel by bus which took over an hour. I arrived promptly and was called after a couple of minutes. The rheumatologist then told me they had a student with them, never asked if it was ok. The doctor was rather aloof & cold, when I mentioned pain in my shoulders, wrists & thumbs they had a quick look at my hands & said they couldnt see any inflammation, just to carry on with my medication & I would be seen in 6 months. No proper examination, I never even got to take my jacket off. I felt totally dismissed and like I was wasting their time. The nursing staff are always patient and cheerful, shame this consultant wasnt

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Responses

Response from Linda Oldroyd, Chief Nurse for Surgery, NHS Grampian 8 years ago
Linda Oldroyd
Chief Nurse for Surgery,
NHS Grampian

Submitted on 25/06/2015 at 09:21
Published on Care Opinion at 10:24

picture of Linda Oldroyd

Dear patient

I am so sorry that you have had a disappointing experience at your consultation and that you felt dismissed. It would be normal practice to seek permission for a student to be present during an appointment. Our aim is to be a caring, listening and improving organisation and so I thank you for taking the time to post this feedback.

It is great to hear that our nurses are doing a good job and that you find them to be patient and cheerful.

I will pass your feedback on to the rheumatology department and ask them to provide a reponse to your post.

Kind regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by hurt lady (the patient)

Dear Linda,

Thank you for your response to my post. Its nice to know that someone has read it and taken notice.

I never usually complain about anything but I felt strongly that I and other patients deserve to be treated with a bit of kindness & a smile. I appreciate that the consultants work incredibly hard and see many patients every day, but they should remember we are human beings with feelings not just a patient number.

Regards

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