"Breast Care Unit"

About: Royal Lancaster Infirmary

It starts with a wrong diagnosis when it was said I 'likely have beast cancer but even more likely it has to be removed even if it wasn't cancer'. So for a while - cos it was said it is quite big, I thought I probably don't have too much time and I started to think to rearrange my family's life, my small kids' life and almost stopped breastfeeding cos of that. Well, that was a mistake, it was milk trapped in and got solid. Next time a nice and helpful doctor explained this to me and said I still need to be checked up but while I'm breastfeeding, it is no point. So when I got my next appointment, I called them and told them I am still breastfeeding and I don't know till when. So I asked them what to do. They sent me a new appointment. And that happened few times till I stopped. After my next visit to this nice doctor, I got a copy of the GP letter saying I failed to visit my appointments which I never did so I was quite upset! And then after these all, I got 2 appointment on Friday afternoon, I should go for 1 appointment on the following Monday morning and Thursday morning as well. Well I don't know how about others but I think most of us has to arrange either at work or the school run and some1 to look after their babies or sth.similar which is very hard eg. after coming home from work, school etc. Fri. afternoon for Mon.morning. It is unacceptable. And the other thing I am coming from Kendal and till now they could arrange scan and the doctor seeing me on the same day. And that's my own problem that I got an appointment for Tues. for my tiny1 at LRI too and for my older son to the ENT in Barrow so I don't think anyone could coop with this - financially or timeweise. But not too much help I got with this. Sorry to say this.

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Response from Royal Lancaster Infirmary

We’d welcome the opportunity to talk to you about the issues you have raised and would like to investigate and respond to you. Please contact our Patient Relations team on 01539 716621.

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