"Pensioner aged 81 left stranded in Brighton"

The Department of Trauma and Orthopaedics would like to sincerely apologise for any upset caused to your mother and your family. The doctor on call accepted the referral from Brighton Hospital without checking if your mother was a Bolton resident. The referral should have been redirected to Wigan Wrightington and Leigh Hospitals where your mother resides. There was a delay on our part in sharing details of the transfer of your mother which is why 3 days later the decision was made to decline the transfer. We are truly sorry for this delay. Please be assured that the medical team within the department have all be made aware of this incident and will now check if a patient is a Bolton resident prior to accepting out of area transfers. They have also all been made aware that sharing such information in a timely manner with the trauma nurse coordinators and bed managers is essential. Once again we are very sorry this has happened and hope the actions put in place, whilst will not change your mothers situation, will prevent it happening to anyone else.