"Missed appointments"

About: John Radcliffe Hospital

If people have as much trouble as I have had trying to get through to the hospital, no wonder there are so many missed appointments, (Didcot Herald Wed. 17th June). I am trying to make an appointment as I have not yet received it in the post. I have phoned told them the hospital and department, then a voice message asked for my ID number which I presume is MRN: number then asked for a pin number, I have no idea what that is. Then phoned department direct then asked press #1 for mail box number, no idea, press #2 to leave a message then asked for mail box number again. Still haven't made my appointment !!!

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Response from John Radcliffe Hospital

Thank you for your comments regarding your appointments at the John Radcliffe Hospital. I am sorry for the inconvenience this will have casued you. If you would like to contact our Patient Advice and Liaison Service on 01865 221473, they will be able to look into these issues for you. Alternatively, if you wish to make a formal complaint and to have a full investigaiton into the issues you have raised and provide you with a response. Please do not hesitate to contact Samantha Douglas, 01865 223257 or at samantha.douglas@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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