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Great service however it is hard to get in contact with you

Posted By Node507

"Great service however it is hard to get in contact with you"

About: Biggart Hospital

(as the patient),

The service I've received has been wonderful, but it is hard to get in contact with you.

I had an appointment for my eyes, and received a letter shortly after. The problem was, the letter I received was talking about a similar appointment to the one I had, except it was at a different hospital. This was instead of the follow up I was expecting.

I couldn’t see any contact details on the letter, and I feel the database used isn’t fully accurate. It’s really confusing and something should be done about it. I’m not sure why I received a letter for two similar appointments.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/06/2015 at 10:59
Published on Care Opinion at 11:35

picture of Eunice Goodwin

Dear Node507,

I am pleased your care has been good but I am sorry you have found the appointment letters somewhat confusing. I would like to look into this and see if there is anything we can do to help prevent this situation. To do this, I would need to know more about you and the letters. If you could contact me by email at eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222, and give me your name and date of birth I can look into this further for you. I would also need details of what service the appointments are for etc.

Once I have more details, I will be in a better position to look at any improvements we may be able make, so I do hope you can contact me.

Thank you for contacting us via Patient Opinion; it gives us a chance to look at things that we may otherwise never become aware of.

Kind regards,

Eunice

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