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I’ve always been treated with kindness and courtesy

Posted By Reader208

"I’ve always been treated with kindness and courtesy"

About: University Hospital Ayr / Plastic Surgery & Burns

(as the patient),

I’m currently attending the plastic surgery clinic every 6 months where the staff are very efficient and treat me very well. Every time I’ve attended I’ve always been treated with kindness and courtesy.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/06/2015 at 12:19
Published on Care Opinion at 14:19

picture of Eunice Goodwin

Dear Reader208,

This is music to my ears, thank you so much for letting us know your treatment is always so good. It is very heartening to know and I will be delighted to pass this to the team to let them know too.

Kind regards,

Eunice

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