"birth certificate mix-up`"

About: New Cross Hospital

I have received a letter the other day saying I had a hospital appointment the next day, so I went to the hospital and the doctors and nurses had my birth certificate mixed u with someone else's and our certificates are all babbled together. This is appalling service!

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Response from The Royal Wolverhampton NHS Trust

Dear Jordan Rafferty

Thank you for taking the time to post your comments relating to your recent care at our hospital. I am sorry for any distress that this matter has caused you.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement