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Dissatisfied with care elderly grandma

Story from nhs.uk

"Dissatisfied with care elderly grandma"

About: Royal Lancaster Infirmary

My grandma spent 3 weeks on ward 20 and I was worried and concerned about her and aired my concerns about her condition on numerous occasions. I felt I was not kept up to date about her treatment or condition. She deteriorated and sadly passed away. I felt her end of life care was terrible and her hydration and nutritional needs were not met. I wish now I had taken her home after she had received treatment at A and E. The A and E staff were excellent.

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Responses

Response from Royal Lancaster Infirmary 8 years ago
Royal Lancaster Infirmary

Submitted on 19/06/2015 at 16:28
Published on nhs.uk on 20/06/2015 at 01:00

We're sorry you were unhappy with the care your Grandma received and that the concerns you raised were not apparently listened to. If you would like us to investigate those concerns and respond directly to you, please contact our Patient Relations team on 01539 716621.

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