"Lack of care in emergency"

About: Royal Gwent Hospital

(as a relative),

On Saturday an ambulance was called to take my mother to the hospital with a bleeding leg, as she is on warfarin she need attention and a Tetinus Injection. When we arrived at the hospital she was seen to quite quickly but then we were left hanging around on a hospital trolley in a side ward in E&A. The male nurse who attended my mother kept going from person to person and left her there with fluid dripping from her leg as she suffers with chronic fluid retention.

I was left to mop and wipe up the fluid from her trolley to try and make her more comfortable. When I asked the male nurse how long he was going to be he passed my mum onto someone else. Within 10 minutes my mum was seen, to her leg dressed and I then took her home as she was quite distressed by this time as she is 88 years old.

All I can say is the individual I mentioned certainly needs a course in bedside manner and how to speak to patients. We were left there with no information on when she was going to be seen to until I asked him. He just gave me a leaflet on what my mum suffers with which I didn't need as I already knew what her condition was.

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Response from Aneurin Bevan Health Board

Thank you for posting, we are sorry to hear about these concerns. If you would like us to look into this more formally we would be happy to do so please email full details to enquiries.abb@wales.nhs.uk

Many thanks

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