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I feel very glad my illness was so well taken care of

Posted By Sondra

"I feel very glad my illness was so well taken care of"

About: Queen Mary's Hospital / Mental health care

(as the patient),

I was admitted to Queen Mary's in Roehampton in January 2014 and stayed for 2 months. I was having a manic episode - the first in 11 years.

The care I received from most of the staff was really good. I know a little bit about nurses - that they work extremely hard for not a great deal of reward financially. Despite this, most of the staff on Rose Ward are helpful, encouraging, supportive and genuinely concerned.

There are two I want to mention in particular. They are both mental health nurses. Vida gave me a lot of attention, and helped me to look at things clearly. Her calm and patient nature soothed me. The other was Waheed who treated me with respect and helped me to have confidence in my own recovery.

This was invaluable and I took advantage of it as much as I could. I had a good experience of being in hospital and although there were inevitably some bad moments I felt very glad that my illness had been so well taken care of.

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 8 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 16/06/2015 at 11:14
Published on Care Opinion at 12:11

Dear Sondra, my name is Jane and I am the Patient Experience Lead for Wandsworth. I am very pleased to hear of the positive experience you had when you were admitted to Rose Ward in 2014. I appreciate that being an inpatient on a psychiatric ward can often be a difficult experience and I am very happy that you found the staff to be helpful and supportive to you.

I have passed on your comments to the staff on the ward and would like to thank you for taking the time to share your experience and wish you luck in your recovery journey.

Jane

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Response from Queen Mary's Hospital 8 years ago
Queen Mary's Hospital

Submitted on 07/07/2015 at 11:18
Published on nhs.uk on 08/07/2015 at 02:31

Message from South West London and St George's Mental Health NHS Trust. Dear Sondra, my name is Jane and I am the Patient Experience Lead for Wandsworth. I am very pleased to hear of the positive experience you had when you were admitted to Rose Ward in 2014. I appreciate that being an inpatient on a psychiatric ward can often be a difficult experience and I am very happy that you found the staff to be helpful and supportive to you. I have passed on your comments to the staff on the ward and would like to thank you for taking the time to share your experience and wish you luck in your recovery journey. Jane

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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