"Thank you for my shoulder operation"

About: Wrightington Hospital / Trauma and orthopaedics

(as the patient),

I went for a second opinion regarding shoulder pain I still had after 2 previous operations elsewhere.

Mr Bale and his team were absolutely brilliant. The care I received was outstanding from the moment I arrived to the moment I was discharged. Everyone I met was courteous, pleasant and caring. Mr Bale and his team gave me a thorough explanation of everything and I felt as though I had been listened to for the first time in over 2 years!

The relief I felt to be informed that I still had a problem with my shoulder and it could be fixed was immense as I had got to the point of thinking I was making up the pain I still felt.

4 months down the line following surgery from Mr Bale and his team all is well. All the doctors, nurses, reception staff... everyone I met were lovely and helpful.

Thank you ever so much for all your care.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for taking the time to provide your very kind feedback regarding your recent attendances to our Hospital. I was happy to read your comments about the staff involved in your care, in particular Mr Bale and his team. Your posting has been forwarded to the Medical Director, General Manager and Head of Nursing for the Division of Specialist Services, who will share your posting with all the staff concerned.

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