"Pain Management"

About: Ipswich Hospital

I had cause to visit a new consultant after my own pain management consultant reitired 18 months ago and the replacement said there was nothing more they could do and I was discharged. After some time my GP, who I have to say is fantastic, asked the consultant to see me again, this next visit was even worse and i felt humiliated by the consultants actions towards me, not least because staff i have known for 14 years were present. I opted for a second opinion at a new hospital as I knew through my own research re pain management issues and evidence from mri images the consultant was wrong. I asked my GP to refer me to Ipswich hospital and what a decision that was. The consultant here was absolutely brilliant, not only did they talk to me with respect, they took the time to get an understanding of my pain and my knowledge of treatments and my current regime. Most people who suffer from a specific condition will have a vast understanding of that condition, medications and what works for them as an individual. This is something too many Doctors are quick to dismiss, I put my foot down after 10 years and demanded scans and as such received a quick apology when the truth was there for all to see. In stark contrast to my previous experience this consultant not only dealt with the reason for my referral but much to my surprise offered further treatment that i had previously been denied. I left my appointment somewhat gobsmacked as I was amazed at the professionalism, humility, ability to make you feel understood and general personality traits that so many people lack these days. This consultant is shining example in their field, is a credit to their profession and an asset to Ipswich Hospital and the NHS. My only regret is not being referred 13 years ago.

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Response from Ipswich Hospital

This is such amazing feedback, thank you, which I will make sure is personally shared with all of the team caring for you in the pain managment cinic. Every good wish for the future, Jan Ingle

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