"Total hip replacement Ward 26b"

About: Southmead Hospital

This is my second hip replacement at Southmead, this one at the new hospital. I cannot speak highly enough about all the staff and the care I received. The food is acceptable and there is always a reasonable choice. I stayed for 3 days and the only time I could have cause for complaint was an evening when we had a bank staff nurse in charge. Their lack of care and concern really polarised how good Southmead staff are. Even though Southmead staff were really busy they always made time for you with a cheery smile.

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Response from Southmead Hospital

Dear Penny Jones, Thank you for your very kind comments, we are very pleased to hear that overall you had a good experience. We hope that you continue to make a full recover from your hip replacement operation. The comments you provided will be shared with the staff concerned, including the manager of the Bank staff so that she is aware that there was a difference in the quality of care that was provided when a bank nurse was on duty. Thank you for taking the time and trouble of writing to us. Yours sincerely, Sue Needs, Deputy Advice & Complaints Team Manager

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