"unfair reviews"

I am a patient at the Becklin centre ward 3, & feel after reading the first handful of reviews that its not justified, the care i am receiving is first class. Its the first time I've been in a place like this & was expecting one flew over the cuckoos nest but it has been great, the staff have nearly all been extremely compassionate though i do understand the lady with the menu problem as i had a similar problem which was caused by a member of staff on a power trip, but that a side the doctor has been very informative & has given me hope with a plan i am working towards getting better, so i feel on the whole the hospital is getting a rough deal.