"Yet more upset"

About: Lancashire Care NHS Foundation Trust / Complex care and treatment

(as the patient),

Still receiving an incredibly poor service from Lancashire Care NHS Foundation Trust (via the complex care and treatment team) and I am literally crying because I am so frustrated with this now.

Yet another member of staff on leave and unable to take my call and, either I'm incredibly unlucky on that front because just about everyone who deals with me seems to have a turn at being on holiday when I call, or they are blatantly avoiding me. They're actually probably making me more ill rather than doing anything to make me feel better. I really have had enough of this "service".

I am so disappointed and I'm not even capable of complaining about it anymore because the stress of the bureaucracy of it all is just too draining and I haven't the energy.

Supposedly being referred to some thrid party, waiting lists galore, though nobody can elaborate, as I say, until yet another team member comes back off their holiday. It is taking far too long to see me.

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Response from Sarah Harrison, Head of Hearing Feedback, Lancashire Care NHS Foundation Trust

I am sorry you continue to feel that the Trust is not meeting your needs. I would like to take the opportunity to offer further support to access our complaints process which can be tailored to meet your needs. Alternatively, there are other ways in which you can feedback to the Trust. If you would like to discuss this further, please contact me on 01772695315 or customer.care@lancashirecare.nhs.uk.


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