"Long wait for an appointment"

About: Heartlands Hospital / Diabetic medicine

(as a relative),

Unfortunately this a complaint about our experience. I took my mother for her six monthly check. Her appointment was for 11. 00am and within a few minutes of that time we were seen by the nurse, who took her blood pressure and weighed her.

After that it was back into the waiting room to wait to see a consultant, so far so good. However more than 40 minutes later we were still waiting and on asking if there was a problem I was told that there were still two more people to see before my mother, which I found hard to believe and as we couldn't wait any longer we left.

When you visit a hospital without an appointment long waits are understandable, I have experienced a few, but 40 minutes when you have an appointment is not right. I don't know if it's your system (it's not the first time my mother has had a long wait)or there was mistake but if this is how it works then it is wrong.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Bill121212

Thank you for your post regarding your recent experience at the Diabetes Centre at Heartlands Hospital with your mother.

I am sorry to read that you felt the waiting time was excessive and I would like to look into this in more detail.

Could I please ask you to contact me directly on 0121 424 0808 or by email:

marie.helebert@heartofengland.nhs.uk so that I can obtain some more information?

It would be most appreciated and I look forward to hearing from you.

Kind Regards

Marie Helebert

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