"Very happy"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I attended my appt this Tuesday afternoon in yellow zone QE2 to see a doctor and would like to say I was very happy with my care. From the friendly and professional reception staff to the lovely consultant. All in all a pleasant experience. I think the staff are working under very trying circumstances whilst trying to find their feet in a new building. There were many patients struggling to find their appointment sites and all were helped in a very caring and efficient way. Think it would help if there were more people around to help people find their way around. Only real bad point is tap in toilet didn't work after I had covered my hands in soap. I was told this had been reported and was an intimitant problem.

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Response from Queen Elizabeth I I Hospital

Many thanks for your feedback - sadly the building is not managed by us, otherwise that tap would have been fixed by now. There are volunteers (from the RVS) on hand to help with way-finding, but more are needed - our colleagues in the local clinical commissioning group (which designed and built the hospital) are trying to recruit more. The CCG is also looking to improve the interior signage and of course our staff are doing everything they can to help as they too find their feet in an unfamiliar building. But despite all these hurdles, we were really pleased to see that yours was a good experience - we'll share that back with the team as there's nothing like positive reinforcement to help keep people motivated!

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