"bri A&E"

About: Bradford Royal Infirmary

My 1 1/2 year old was rushed into a&e via ambulance at 7pm and was put in a tiny room and had to wait til 2am before anyone so much as came and checked on her or spoke to us. At 5am they took us up to the children's ward and still no idea what was happening. 8am they came and took some blood and fitted a cannula and at 9am they came and spoke with me and asked what was the matter with her and why she was there! ! Made me extremely angry. We left hospital after 4 days n had been told my daughters heart was on the wrong side of her chest to find out 3 months later they had written in the notes that her heart was fine no one had told us we had no idea what was going on except that she was booked for an MRI scan. Not happy at all with our visits to this hospital

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Response from Bradford Royal Infirmary

The situation you have described sounds very frightening and I can understand why it made you feel angry. I am very sorry that this was your experience. If you would like to discuss further and have someone investigate your concerns please contact the PALS department on 01274 364021 at Bradford Royal Infirmary or 01274 365853 at St. Luke’s Hospital. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk. Thank you.

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