"I was referred to Royal National ..."
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
Posted by Elisabeth Shend'ge (as ),
What I liked
I was referred to Royal National Throat Nose and Ear Hospital in Gray's Inn Road.
Although it was not possible for my problem to be dealt with at this hospital, a wonderful secretary was absolutely marvellous. He chased up the referral and passed me on to the right hospital.
This was all done with kindness, sympathy and great efficiency. He is a credit to the hospital.
What could be improved
The front line receptionist/operator didn't know how to put me through to the right department and was very unhelpful.