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A&e & outpatiance

Story from nhs.uk

"A&e & outpatiance"

About: Queen Alexandra Hospital

Rush into hospital after falling off steps down a flight of stares landing on my head&right shoulder ?why was I walked to the amberlance unconscious accident happened 1010am Wed 4 .march I woke up 1300 on a ward sent home 1330pm with out patiance appoint 1400 Next day that night my wife had to help me very distressed very painful story I am very concerned that no one has spoke to me to under stand what had happened they have Made decisions with out any input from myself I was told my shoulder x rays were clear Had no results from MRI yet they dismissed the fact that I had bump on head behind ear Painful for several weeks and side of neck 13weeks later referred to royal orthopaedic Hospital for shoulder? Not consulted letter in post ?is this neaded where is patiance choice

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 8 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 07/06/2015 at 14:36
Published on Care Opinion on 08/06/2015 at 09:06

I'm sorry to hear about your accident and that you feel no one has given you enough information. I'd like to get you the advice and support you need so if you email my team on PHT.PALS@porthosp.nhs.uk and give us your details we will get someone to call you as soon as possible.

I look forward to hearing from you and getting things sorted to put your mind at rest.

Kind regards

Marion

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Response from Queen Alexandra Hospital 8 years ago
Queen Alexandra Hospital

Submitted on 08/06/2015 at 14:28
Published on nhs.uk on 09/06/2015 at 01:00

Thank you for your comments regarding your recent admission to our Emergency Department. I am really concerned to hear of your feedback and would appreciate the opportunity to look into this further for you. If you would like us to do so, then please contact us at PHT.Pals@porthosp.nhs.uk. If you would not like this looked into further then please accept my apologies for the percieved breakdown in communication regarding your discharge and follow up care and I can assure you that I will pass your comments on for information and learning. With best wishes Leanne, Complaints Officer

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