"999 action required - possible stroke"

About: Queen Alexandra Hospital

immediate response from ambulance control - paramedic arrived within 15 mins. ambulance followed 10 minutes later - excellent service from all staff. taken to QA a&E - straight into Resus - immediate action by resus team CT scan followed possible stroke - taken to ward F2 - stroke ward for overnight observation Could not have asked for better care and attention from all staff at all levels. vestibular neuritis was the final diagnoses. ambulance service 10/10 Resus 10/10 Ct scan unit 10/10 ward F2 staff 15/10 Thank you all

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Dear Peter

I'm pleased to hear that you had such excellent care when you needed it and hope you're now doing well. Thank you for taking the time to give us your feedback and I'll make sure that this is passed onto the staff involved.

We try to share positive experiences like yours across the Trust and if you ever wanted to share more details of your care then contact my Team at PHT.PALS@porthosp.nhs.uk. We try to learn from patients where we are getting it right but also where we get it wrong so that we can fix that straight away.

Best wishes

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Response from Queen Alexandra Hospital

Hi Peter! Thank you for your comments, I am so pleased that all through the process you we happy with the care and treatment you provided. I will of course share your comments with the appropriate staff for their information. I hope you are now taking the time to rest at home, and wish you all the best with your recovery. With best wishes Leanne, Complaints Officer

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