"Knee Surgery"

I was in the day case ward at Derby for minor knee surgery early May (meniscus damage for me, though there was a spectrum of people and problems that day and, I guess every other). It has to be close to impossible to blend attention to detail with care and understanding for each patient. Todays' checks and balances don't just naturally align with treating people as individuals. Somehow, though, you all at the day case unit at the Royal Derby did both of those things. You made that seem simple. - I'll bet it's not. Everyone worked together with no apparent gaps - none - not one. A seriously smooth process that left me with the feeling that you knew exactly what to do and say and exactly when to do it - and, you know what ? - I felt like it was all done for me. How you did this for everyone else as well at the same time is for me at least, pretty much beyond comprehension. I've always thought that working in the medical world might be thankless in at least that real success is defined by non-repeat customers. As a non-medic, I think perhaps my own operation was successful, which could bias my comments, but stripping bias out to lay bare pure objectivity, I actually can't think of one single thing that you could have done to offset the fact that I was in hospital and would have preferred to be somewhere else. I think you are all magnificent people who are dedicated to helping people as much as you possibly can. It is clear that is exactly what you want to do. It's clear that is what makes you tick. You did it for me. Thank you. / John.