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excellent care provided in a timely manner

Story from nhs.uk

"excellent care provided in a timely manner"

About: Victoria Hospital

We have attended the minor injuries depart on numerous occasion with my child; a sportsman prone to getting injured.. On all ocassions we have been dealt with in effective, efficient timely manner. Right from the start the receptionist was friendly and helpful. The nurses In our experience are informative and approachable and offer a caring service. On our last visit we had to be seen in the x-ray depart, again friendly fast. In under an hour we had been seen by the nurse, radiographer and had been given the results and the plan of action. What a marvellous job you all do, such a wonderful hospital. We truly are a fortunate town

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Responses

Response from Victoria Hospital 8 years ago
Victoria Hospital

Submitted on 28/05/2015 at 11:23
Published on nhs.uk on 29/05/2015 at 01:01

Hello, Thanks for taking the time to tell us about your experiences of the care provided at the Minor Injury Unit in Victoria Hospital, Deal. We're pleased you and your son have always been seen quickly and given the care, treatment and information needed by friendly, efficient and approachable staff. We will ensure your kind comments are passed onto the reception staff, the nurses and the radiographers. It is lovely to hear that you are so happy with the standard of care provided in your local hospital. Best wishes Customer Care Team Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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