"Re-assigned waiting times very poor"

About: Furness General Hospital

My original appointment was for 1525 on Sunday 24/5/15. I received a most welcome telephone call at 0930 [approx.] to request my attendance at 1200 if possible, which I readily agreed to. Nice to be called in early [I also joked that I hope I am not going to be waiting until 1530 - ho, ho, ho,]. I asked my wife to start the Sunday Lunch [ I normally cook on Sundays] as I left the house for the 5min journey to FGH at 1135. I arrived at 1140 approx. I sat in a waiting room until 1340 - 2 hours. I was then taken into the consultation room where I waited an additional 20 mins. I got back home at 1410 - my wife thought I was murdered, involved in a road accident, attacked, assaulted, etc, etc. My lunch was ruined. This is not acceptable and I will never ever accept an early appointment ever again. Do not lie to people over the phone. 2 hrs delay on the early appointment is a disgrace. It is not as if the consultant was not there because I saw them nipping between rooms attending to patients. Please, please, please sort this out. As I previously stated I will never attend a requested early appointment ever again.

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Response from Furness General Hospital

We are really sorry that your experience at our hospital wasn’t what you would expect and are very keen to investigate and respond directly to you. Please would you contact our Patient Relations team on 01539 716621 to allow us to carry out that work.

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