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Staff never there, Meds prescriptions never sorted...

Story from nhs.uk

"Staff never there, Meds prescriptions never sorted..."

About: Leicester Royal Infirmary

Never anyone there to answer phone, poor contact with patients, Meds not being taken because lack of communication between all parties, No prescription issued because staff are on leave. Is there no cover for these situations Poor delivery service who are just going through the motions, previous med delivery company excellent, always kept informed Over 4 months this poor service has been going on. It is not good enough!

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Responses

Response from Leicester Royal Infirmary 8 years ago
Leicester Royal Infirmary

Submitted on 01/06/2015 at 15:20
Published on nhs.uk on 02/06/2015 at 01:00

Dear reviewer, Thank you for taking the time to post your comment. We are sorry to hear your frustrations about our Rheumatology service at the Royal. We would like to investigate your concerns so we can improve our service for future patients. If you are happy for us to do so, please send your details (name, address, date of birth and hospital number) to me by emailing alison.kinder@uhl-tr.nhs.uk. Kind regards, Alison Kinder Consultant Rheumatologist and head of service, Leicester's Hospitals

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