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Reassurance, good humour and professionalism

Posted By Mags01

"Reassurance, good humour and professionalism"

About: Western General Hospital / General Medicine

(as the patient),

I would like to share my experience of treatment at the Endoscopy suite in May.

I was delighted with my treatment and would like to thank in particular Shona, Rosemary, Claire and Mairi Claire.

They made a unpleasant Diagnostic test a positive experience with their reassurance good humour and professionalism.

I don't remember having the actual scope and for that I thank you.

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Responses

Response from Melanie Johnson, Executive Nurse Director, NHS Lothian 8 years ago
Melanie Johnson
Executive Nurse Director,
NHS Lothian

Submitted on 27/05/2015 at 20:18
Published on Care Opinion on 28/05/2015 at 08:34

Thank you so much for taking the time to share details of your visit to the Endoscopy Department.. I am very pleased to hear it was a positive experience. I will make sure the staff in the department see your comments - I know they will appreciate the feedback

Thank you Again

Melanie

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