"breast ultrasound"

About: Homerton University Hospital

I had an appointment for a breast ultrasound in this hospital as I have problems in both breast and my GP sent me here to check. The breast physician only checked one my breast. I asked them several times why only one breast, because in last ultrasounds in other hospitals they checked both as I have problems in both, but the doctor was very rude, not even gave me a proper response, they said it looked ok without even do the ultrasound in the other breast. I am very disappointed with this, the gp sent me for an ultrasound for both breast, now I don't know if there is something wrong with my other breast, not even told me the results.

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Response from Homerton University Hospital

We are very sorry to hear about your recent experience of our breast ultrasound service and the distress this has caused you. Thank you for taking the time to tell us. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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