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Waiting

Story from nhs.uk

"Waiting"

About: Homerton University Hospital

Was discharged by the consultant at 12.30 was told by nursing staff to await for medication still not there by 5pm when it as discovered the request hadn't been sent and the pharmacy was closed so had to leave with no medication.

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Responses

Response from Homerton University Hospital 8 years ago
Homerton University Hospital

Submitted on 26/05/2015 at 07:45
Published on nhs.uk on 27/05/2015 at 01:01

We are very sorry to hear that you had a poor discharge experience and your medications were delayed. Thank you for taking the time to tell us. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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