"Very rude and not supportive staff"

About: Heartlands Hospital

Hi, yesterday I visited hospital because of I twisted my ankle and after a long wait I saw nurse and found them very rude and not helpful at all. Actually I fell of from my bed I asked the nurse to give me hand so I can stand and again lay down my bed but they were so aggressive and screaming and shouting towards me I was keep saying to them I can not stand own my own I got bad foot but they did't help me at all.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Sir or Madam

Thank you for your feedback regarding your recent experience at Heartlands Hospital.

I am sorry that you found the nurse unhelpful and rude and I would like to look into your concerns further.

Can I please ask you to contact me with some more information on 0121 424 0808 or by email: marie.helebert@heartof england.nhs.uk.

I look forward to hearing from you.

Kind Regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful