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Not very helpful

Story from nhs.uk

"Not very helpful"

About: Hillingdon Hospital

Son had a seizure during flight to London. Presented at Hillingdon A&E. Staff were ok, however blood test results were not phoned through as promised. We had to contact them a few times before we got some vague response. Also, after some research, it appears it's best to get an EEG within 24 hours of a seizure - something the medical staff did not tell us or offer. Now when I try to get the blood results faxed to our local hospital the 'Legal Services Administrator' informs us there is a £30.00 British Pound fee, just hours before our local appointment, leaving no time to conform or to get the results in time.

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Responses

Response from Hillingdon Hospital 8 years ago
Hillingdon Hospital

Submitted on 12/06/2015 at 09:02
Published on nhs.uk on 13/06/2015 at 01:01

We are very sorry to hear that you were unhappy about the care your son received in the A & E Department during a recent attendance. We have discussed your concerns with one of the Senior Consultants in the A & E Department who has confirmed that it is not usual practice nor is it necessary for an EEG to be carried out within 24 hours of a seizure. Regarding your request for copies of blood results I sincerely apologise for this misleading information and would ask that you contact the emergency care services manager on 01895279646 Noreen Rice who is happy to assist you in this matter.

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