"very disappointed with the service received"

My daughter had twins last week and I have to say the treatment that she, and family members, received was disgusting, particularly from night staff. They were rude, obnoxious, unsympathetic, and had bad attitudes. Overall, the day care staff were better, but only just. Night staff and day staff couldn't agree on anything, night staff sternly telling my daughter she wasn't in labour and they were gonna send her home even though she was 2cm dilated. After the birth my daughter had stitches, she waited a whole night, and most of next day for painkillers and an ice pack. I remember this hospital of old and it hasn't changed one bit. Your staff need educating on bedside manners, amongst other things.