"reception staff unhelpful"

When dealing with receptionist at hospital outpatients, the member of staff looked bored and uninterested in what I was saying. They didn't smile, their tone of voice was lethargic and slow. Didn't make much eye contact. Just didn't seem to want to be there. When I called the day after to get a follow up appointment, the switchboard referred me to the wrong department even though I gave the correct doctor's name and stated rheumatology dept. I was sent to the Urology line and the receptionist was short and snappy with me that I personally had rang the wrong department and had to ring the switchboard back. They hung up on me instead of re-transferring me to either rheumatology or back to the switchboard, therefore losing my place in the telephone queue. I can only phone during work hours and had to spend a long time on hold in the first place and had to start all over because of their incompetence at dealing with a simple phone call. Customer Service is shocking, I felt very uncared for as a patient of the hospital striving for patient care quality. The doctor's attitude at the hospital, however, are superb and I cannot fault their service.