"All the staff were incredible"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance Ipswich Hospital / Accident and emergency

(as a parent/guardian),

My 2 year old son had a fit after getting overheated, suffering from acute tonsillitis which we were informed upon after assessment. He scared me and my wife witless, indeed struggling to breathe at one point.

The care he recieved was amazing; from the ambulance arriving and the emergency operator - doing her best to keep me calm, through to the excellent treatment he recieved in paeds ED, where all the staff were truly incredible.

I have already dropped off a load of sweets and a thank you card to them (just wish I could remember all the individuals involved so I could thank them personally, but can't really remember a lot other than panic! ) but can you please thank them from the organisation.

I work within the hospital and see amazing acts of kindness and humanity every day, but it means all the more when it is for one of your own.

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Response from Marian Burgess, Patient Services Facilitator, East Of England Ambulance Service NHS Trust

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location we attended to so that we can track the staff involved.

Thank you again for your kind words of appreciation. I hope your son is making a good recovery.

Kind regards

Marian Burgess

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Response from Dominic Mundy, Patient and Carer Experience Manager, Clinical Directorate, Ipswich Hospital NHS Trust

Good morning,

Thank you ever so much for taking the time to leave such fantastic feedback, I would like to echo Marian's words and we all truly hope your son has returned to full fitness.

I will be sure to pass on your kind words to our Paeds team, they will be delighted.

Thanks again.

Dominic Mundy

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Response from Ipswich Hospital

Thank you so much for giving us this feedback, I will make sure that all of the staff within the hospital who cared for your son know of your praise and it will be a pleasure to thank them from the organisation. I do hope your little boy is feeling very much better. NIck Hulme, Chief Executive.

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