"A total knee replacement"

About: Wrightington Hospital / Trauma and orthopaedics

(as the patient),

I was referred to Mr Chitre some 12 months ago. I can only praise him. He took time to discuss and suggest and explore alternatives to knee replacement, but eventually concurred with the decision to proceed.

I was warned of an impending appointment by phone. This was very good.

When I attended for the operation all of your staff were very helpful and couritious. I presume the operation was a success as I am still recovering. Mr Chitre saw me after the operation and had a word about the operation.

The Recovery Ward looked after me well even offering tea and toast which was most welcome.

I was looked after in Ward 5. Every one was most helpful and did everything that was required to make me comfortable. Their care was first class.

The food was the best hospital food I have experienced, even to there being fresh fruit available as part of the menu.

Your follow up service was very helpful and showed interest. Again gave excellent advice.

I found your telephone system difficult to negotiate. I rang your admissions telephone number several times and was disappointed on every time. On three occasions I was transferred six times and eventually was informed that there was no one available to take the call. This was done after 9AM, late morning and late afternoon. I felt that this performance was poor especially when compared with how good everything else was that you did.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for taking the time to let us know about your stay in Wrightington Hospital and the very many positive aspects of the treatment and care you have experienced. It is disappointing that you have been let down when trying to contact the hospital and we are sorry that this has been the case. I will pass on your comments to the appropriate staff as the Trust welcomes any comments that may assist us to improve the services we provide. Kind regards

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