"my 75 year old mother is waiting for an op"

About: Heartlands Hospital / Accident and emergency

(as a relative),

My mom was admitted to Heartlands twice in one week as an emergency, I cannot fault the nursing care she has received but the medical care has been unbelievable. She hasn't seen the same junior Dr twice & every single time she has been seen they've told her different things regarding her upcoming operation.

After 10 days, 7 without food, they told her yesterday she was to be nil by mouth from 2am & then her op would be today. Another Dr came just before lunchtime & said they were sending her home tomorrow with a date to return within 2 weeks for her op. She's already tied up a bed for 10 days with no action. What on earth is going on.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear The Lelster

Thank you for your comments regarding your mother's experience at Heartlands Hospital.

I am concerned to read your feedback regarding the medical care given and that there has been lots of conflicting information given regarding her required surgery.

I would like to look into your mother's experience but need further information.

Can I please ask you to contact Patient Services at your earliest convenience on 0121 424 0808 to discuss this in more detail?

You can ask to speak to me or Iona Belgrove, Patient Services Manager who will be happy to assist you.

We look forward to hearing from you.

Kind Regards

Marie Helebert

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