"Feeling unsupported by mental health crisis support"
About: Queen Mary's Hospital / Mental health care Queen Mary's Hospital Mental health care SW15 5PN
Posted by nuts (as ),
I called my crisis support line over a weekend, when I felt very distressed, anxious, upset and at risk of self harm.
I have used this service a many times over the years, as a whole they have been very supportive, empathetic, given advice - where needed, supported me in the home - ( when referred ) and generally excellent.
On this occasion I felt like Very un-supported, questioned as if they were reading from a manual, no understanding was given, the call was very abrupt. I did question it and was told the service had changed - which I felt its a shame that as a service user its a shame that were not informed? or asked our opinion?
The lady I spoke to who did try to get me to use some of my distraction techniques - which really didn't work for me. Then in an angry tone repeated them back to me, and said this has not worked, this hasn't worked and so on.. She then said to me, we have been on the phone now 20 minutes all I can do is call you an ambulance, bye I have to go now.
I do appreciate the cuts to the system and how hard staff work, but I was shocked and felt pretty awful after that call, and feel the need to flag it up for the benefit of others.