"Long wait"

I would like to apologise for the long delays you experienced while in our department. We always strive to ensure all our patients have a smooth transit through the department, however, it can be difficult when there is a bed crisis within the hospital and all patients have to wait in our department until the bed is available which can cause significant delays. That said, the staff should have kept you informed of the reasons for your delays and I apologise this was not the case. I will pass your comments onto the team and will also communicate your comments through our daily handover book to remind all staff of the importance of keeping our patients informed. Sandra Iwanoff Senior Matron A&E