"Poor communication between departments - Acute..."

About: Manchester Royal Infirmary

Poor communication between my consultant / the MRI department and the Acute Medical Ward staff meant that I was kept in for an extra night waiting for tests that had been cancelled. The ward staff didn't seem to have a clue what was going on for the full three days and were largely unavailable directing me to the consultant, who was of course also unavailable. There was no consistency following shift changes either so I had to explain my situation over and over during the three days I was in hospital. No-one seemed bothered and no one took any responsibility.

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS Choices and Patient Opinion websites about your experiences of our services on the Acute Medical Ward at the Manchester Royal Infirmary in April 2015.

It is disappointing to hear that you felt the communication between the medical and nursing staff was poor and that your treatment was delayed because of it. We would like to assure you we are committed to ensuring our patients get the best possible treatment whilst in our care, however, on this occasion we would like to aplogise that the standards of communication fell below what we would expect.

It is very difficult to respond to the specific concerns you have raised without being able to investigate them in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss your concerns with you.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust