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Changing an appointment

Story from nhs.uk

"Changing an appointment"

About: Stepping Hill Hospital

I have now attempted to telephone Stepping Hill Dermatology 8 times today to re-arrange an appointment for an older lady I look after. I have left the phone ringing for 4mins 30 seconds(8 times) with no reply and I have tried all numbers. Switchboard told me that to re-arrange the appointment I had to speak to Salford Royal. Rang Salford Royal and they advised me it was a follow up appointment that only stepping hill can sort. Total time to date 40vmins taken up and still not sorted. Disgraceful service.

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Responses

Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 21/05/2015 at 10:08
Published on nhs.uk on 22/05/2015 at 01:00

Thank you for your feedback. Unfortunately, we cannot make dermatology appointments and do not have access to the dermatology appointments system. Dermatology is managed by Salford Royal and they need to make the appointments. We will contact Salford Royal to confirm this and make sure that patients are not receiving inconsistent information. I am sorry for the difficulties you are having, and we would of course help you make an appointment if we could. Salford Royal's PALS team might be able to help you. Their number is 0161 206 2003 and email is pals@srft.nhs.uk. Kieren Done Complaints and Customer Service Team Manager

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