"Feedback on day patient experience"

I have been associated with the NHS for nearly forty years as a nurse and then a teacher capacity. I have recently had two cataract operations and experienced the NHS service at Bolton eye department. I found the service excellent with staff demonstrating positive customer care skills in all interactions with me. The staff were courteous, respectful. Professional and competent. The procedures were performed by a doctor who was excellent in their communications and technical performance. Thank you very much to all.