"Shower facilities"

About: Countess Of Chester Hospital

I recently stayed two nights in the countess. First night in EAU and second in AMU. Because the shower rooms are essentially wet rooms, I didn't find them very practical for a hospital. You enter the rooms in your night clothes and there are no hooks to hang them or your lot he's on to keep them dry. There is nowhere except the floor to put towels or slippers. There is little or no shelf space for toiletries, shower gel, shampoo etc. Also in the toilets there are no email hygiene bins available and no signage as to how to dispose of such items.

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Response from Countess Of Chester Hospital

Dear Madam, Thank you for your message. We are sorry you were concerned about the shower facilities in the EAU and AMU during your recent admission. We take all patient feedback very seriously and therefore we would like to use your comments to improve our service. Please be assured that your comments have been shared with the Matron for the area, as well as with our Estates staff. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have make as a result of your comments. The Patient Experience Team

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