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Luke on Ward 9

Posted By Sarahjane123

"Luke on Ward 9"

About: Solihull Hospital / Older people's healthcare

(as a relative),

Just wanted to say how lovely Luke was on Ward 9. He spent a lot of time talking to my father about football, Spurs and London. It meant such a lot to my father and he referred to Luke as "my friend".

I am full of praise for him and that he took the time to make my father feel valued. Thank you Luke.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 18/05/2015 at 09:58
Published on Care Opinion at 10:59

Dear Sarahjane123

Thank you for your post regarding your father's experience at Solihull Hospital, in particular the care and attention given by a member of staff, Luke.

I have attempted to identify the member of staff so that I could forward your feedback to him directly, but unfortunately do seem to be having some difficulty.

Could you please contact me so that I can obtain some more information from you regarding your father, which may assist me further?

I can be contacted by telephone on: 0121 424 0808 or by email:

marie.helebert@heartofengland.nhs.uk.

It would be most appreciated and I look forward to hearing from you.

Kind Regards

Marie Helebert

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Update posted by Sarahjane123 (a relative)

Sorry, it should have read Ward 19.

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 18/05/2015 at 12:21
Published on Care Opinion at 16:15

Dear Sarahjane123

Thank you for your email advising that the Ward you were referring to is actually Ward 19 at Solihull Hospital. I have been advised that Luke is one of the Healthcare Assistants there. I am forwarding your comments to Pat Sedgwick, Ward Manager and to Vanessa Wort our Head Nurse at Solihull Hospital, and they will ensure that Luke is made aware of your feedback.

Thank you so much for taking the time to post your comments, patient and family feedback is extremely important to us.

With Kind Regards

Marie Helebert

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