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"Health care at it's very best"

About: William Harvey Hospital (Ashford) / Colorectal surgery

(as the patient),

I was referred for a colonoscopy to rule out bowel cancer. I was, as one would expect, anxious and unsure of what I would experience - would it be painful, embarrassing, etc.

I wish I hadn't wasted so much energy worrying beforehand. I was quickly shown into a room where I could change into my gown and dressing gown in total privacy. The staff who popped in and out to check on my history, blood pressure and to fit a canula whilst I was waiting couldn't have done more to make me feel at ease and were all very friendly and efficient.

I was then ushered out of the second door in the room thus avoiding the stares from other waiting patients and shown into the theatre where I was made comfortable whilst the consultant explained exactly what he would be doing and before I had time to feel apprehensive, the procedure was under way with no pain, just a little discomfort at one point.

Afterwards I was wheeled to recovery where I actually fell asleep for a while. After a final blood pressure check I was told I could dress and the curtains were drawn round me.

When ready, I was taken to a kitchen area, bright and airy with lovely pastel coloured arm chairs, where I was given a choice of tea or coffee and a sandwich which, after not eating for over 24 hours was eaten with relish!

I then went home, having been told that nothing sinister had been found, thankfully.

I cannot express my appreciation highly enough for the whole experience. This was health care at it's very best. Thank you WHH.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 8 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust
Submitted on 14/05/2015 at 18:40
Published on Care Opinion at 21:34


picture of Sally Smith

Thank you so much for your feedback. Very kind of you to take the trouble. We are always proud when our staff deliver great care!

Sally

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Response from William Harvey Hospital (Ashford) 8 years ago
William Harvey Hospital (Ashford)
Submitted on 24/07/2015 at 14:19
Published on nhs.uk on 25/07/2015 at 02:31


A colonoscopy isn't the nicest of procedures so I quite understand your initial anxieties. I am glad that all the staff treated you kindly and well. I'm sure that sandwich went down a treat afterwards - and I'm so glad that nothing sinister was found; such a relief for you.

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