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Care Opinion

5 star treatment

Story from nhs.uk

"5 star treatment"

About: St Mary's Hospital (Newport)

Visited A & E on Sunday 10th May 2015 with our 18 month old grandson who had hurt his arm whilst holidaying on the island. On arrival Oliver was in pain and not moving his arm we were seen very quickly by triage who came and reviewed him in the waiting area which saved him the pain of being moved, the member of staff also involved our other grandson 3 which was a nice touch. We were assured that we would be seen quite quickly which turned out to be only 15 minute wait - within minutes of manipulation for a pulled elbow oliver was happy and using his arm to throw his toys around - a big thank you to the care and speed of treatment at st marys and as always a big thumbs up for the great NHS - we left hospital 50 minutes after arriving to continue our holiday and visit the local fish and chip shop for supper.

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Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 8 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust

Submitted on 14/05/2015 at 08:53
Published on Care Opinion at 14:25

picture of Vanessa Flower

Dear Mrs Curtis

Many thanks for taking the time to post this positive feedback. I am pleased to read that you and your grandson had a postive experience of our services. I have forwarded your feedback to the team involved to ensure this is shared with the staff who were on duty.

I do hope that your attendance to our A&E, did not ruin your holiday experience of our Island.

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Response from St Mary's Hospital 8 years ago
St Mary's Hospital

Submitted on 15/05/2015 at 08:50
Published on nhs.uk on 17/05/2015 at 01:01

Many thanks for taking the time to post this positive feedback. I am pleased to read that you and your grandson had a postive experience of our services. I have forwarded your feedback to the team involved to ensure this is shared with the staff who were on duty. I do hope that your attendance to our A&E, did not ruin your holiday experience of our Island.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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