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Urgent Care Department

Story from nhs.uk

"Urgent Care Department"

About: Bishop Auckland Hospital

I called in to Urgent Care with an infection in my eye, I was treated in good time, the staff were extremely helpful in explaining what procedures they were carrying out, what to expect, how the infection needed to be treated immediately and if the infection did not clear what futher action was required. A big thank you.

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Responses

Response from Bishop Auckland Hospital 8 years ago
Bishop Auckland Hospital

Submitted on 15/05/2015 at 09:19
Published on nhs.uk on 17/05/2015 at 01:01

Dear Tracey Thank you for providing feedback on your recent visit to the Urgent Care Centre at Bishop Auckland Hospital I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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