"No response for appointment fall out of guide..."

After a scan with doctors a kidney stone enlarged prostrate and anoyrism was referred by doctor for an appointment with urology 3 weeks later no contact then a make an appointment for a ct/mri scan which I had on 27th April and then received letter to make an appointment. Told that I couldn't have one as the date would be beyond the government guide lines and that I would be flagged for an urgent appointment still no response after 3 weeks and lots of requests I contacted PALs who passed E-mail on. I have telephoned them numerous times but all you get is an answer phone left a message last week still no response I now been waiting over 5 weeks (in pain and taking pain killers) just to make an appointment no one will talk to me to give me some options they might bury their heads in the sand and hope I go away what about the pain that won't go away and neither will I and hope I am the only person that this issue effects or are there many more?