"Rude in helpful staff"

About: Lister Hospital

Came to a&e receptionist rude and condisenting. Waited 4 hours. No information was in massive pain. Very dissaponted in the service. Would never come to this hospital again.

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Story from NHS Choices

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Response from Lister Hospital

We're really sorry that your experience of the Lister's emergency department service recently was not as we would have liked. You're clearly disappointed with the care you received and we know that the team would welcome the chance to talk with you about what happened - if nothing else to apologise, but perhaps too to see what lessons can be learned. If you are happy to do that, then just email us at generalenquiries.enh-tr@nhs.net and we'll put you in touch with the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful