"I am a 55 y/o male who regularly visits a 95y/I..."

I believe many of your staff look at patients age - he complains food is out out if reach - which I doubt but the care and attention is very limited - I know you do a hard job - he complains of being left for 2 hours waiting - for example to be changed! As relatives if others have commented - yesterday I rang at 1920 to be informed it was handover - ok - called back at 2000 and the nurse kindly walk to his bed but he was too tired / confused - to day I phoned at 1940 asked if in handover told yes so I called back at 2000 to be told Ring back in 1 hour due to handover - really he will be fast asleep! Please have someone to deal with calls to lover ones during handovers. Thanks Colin