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"Pre-Assessment Unit"

About: East Surrey Hospital

I recently attended East Surrey Hospital to undergo some tests prior to general anaesthetic & surgery. I arrived 10 minutes early and was directed to a small comfortable waiting area. At 0920 on the dot (my appointment time) a charming nurse introduced themself and took me to private room where they went through a medical questionnaire I had completed beforehand, making suitable amendments as necessary. Next came a series of tests: ECG, BP, Temp, urine, MRSA swab, etc., all carried out in a friendly professional manner, leaving me totally relaxed and at ease throughout. The whole process only took approx 40 minutes, and I came away thinking "you could not get better treatment in a private hospital".

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 22/05/2015 at 16:52
Published on Care Opinion at 16:57


picture of Ian Mackenzie

Dear Petrust,

Thank you for your kind words about the pre-assessment clinic at East Surrey Hospital. Having spent some time with the team down there the other day I know how pleased they will be to read you kind words about your recent experience.

Very best wishes

Ian

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Response from East Surrey Hospital 8 years ago
East Surrey Hospital
Submitted on 27/07/2015 at 12:39
Published on nhs.uk on 28/07/2015 at 02:31


Dear Petrust, Thank you for your kind words about the pre-assessment clinic at East Surrey Hospital. Having spent some time with the team down there the other day I know how pleased they will be to read you kind words about your recent experience. Very best wishes Ian Mackenzie Director of Information and Facilities

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